Matching Your Identity Documents to Bybit Verification Requirements

Most rejected identity checks are not caused by a missing document. They are caused by a mismatch: the wrong document type for your situation, a photo that hides a corner or a hologram, a name that appears differently from the account profile, or an expiry date that has already passed. Because the review queue moves in batches, a single mismatch can cost you several days and a second submission. This guide walks through how to prepare your documents before you upload anything, what to compare line by line, what to record for your own reference, and when to stop and fix a problem instead of resubmitting the same file. Everything here is about preparation and self-checking. The exact list of accepted documents, the current submission flow and any regional rules live in the official help centre and the verification page, so treat those pages as the authority and use this article as a checklist you run before you touch the upload button.

Confirm which document types your situation actually requires

Before you photograph anything, open the verification page in your account settings and read the accepted document list for your country and account type. That page is the only place that tells you which combinations are accepted, and the list can differ depending on whether you are verifying as an individual or as a business. Do not assume that the document you used somewhere else will be accepted here.

Separate the two things verification usually asks for: a proof of identity and, in many cases, a proof of address. These are different documents with different requirements, and mixing them up is a common reason for a rejection. Write down the exact document names the page lists, then check your own documents against that list one by one.

If your situation is unusual, for example a name change, a document in a different script, or a document issued outside the country you live in, the help centre is where the rules for those cases are described. Read that page before you submit rather than after a rejection, because resubmitting the same file will produce the same outcome.

Prepare the document itself before you open the camera

Take the document out of any holder, sleeve or wallet and lay it flat on a plain, dark, non-reflective surface. Curled corners, plastic glare and patterned backgrounds are among the most frequent causes of a rejected photo, and they are entirely avoidable. If the document is laminated, check that the laminate is not peeling over the text or the photo.

Check the obvious things first: the document must be current and not expired, all four corners must be visible inside the frame, and no finger, shadow or object may cover any part of the text, the portrait or the machine-readable zone. If your document has a signature strip or a secondary photo, keep those visible too.

Decide how you will capture the image. A flat scan or a steady, well-lit photo taken from directly above usually works better than an angled shot. Avoid flash, because it creates a bright spot that can wash out security features the reviewer needs to see. Do not crop, rotate, filter, compress or annotate the image afterwards; submit the original file.

Match the name and details to your account profile

Compare the name on your document with the name in your account profile character by character. Middle names, second surnames, accents, hyphens and spacing all matter, and a difference that looks trivial to you can look like a mismatch to a reviewer. If the profile field does not allow the exact characters or length you need, check the help centre for how name fields should be filled rather than inventing an abbreviation.

Look at the other data points the form asks for: date of birth, document number, issue date and expiry date. Transcribe them from the document itself, not from memory, and match the format the form expects. A transposed digit in a document number is a silent rejection that costs you a full review cycle.

If your legal name has recently changed, or if your documents use a different spelling from your profile, gather the supporting paperwork the verification page asks for before submitting. Submitting an identity document alone when a supporting document is required will not move the review forward.

Submit once, track the outcome and know when to stop

Upload the files in the order and format the verification page specifies, and keep a private copy of exactly what you sent, including the file names and the date. That record is what lets you tell whether a second attempt is genuinely different from the first. If the page shows a status, note it and check back rather than uploading duplicates.

If a submission is rejected, read the reason carefully and fix the specific cause before trying again. Resubmitting an identical file, or uploading several variations at once, does not speed anything up and can make your case harder to follow. If the rejection reason is unclear, the help centre and the support channel are the right places to ask for clarification.

Set a stop condition for yourself. If a document has been rejected more than once for the same reason, stop uploading and resolve the underlying problem first, whether that is the document type, the image quality or the name mismatch. Do not send documents through unofficial channels, and do not ask anyone else to submit on your behalf. Verification is something you complete yourself inside your own account.

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Scenario checkpoint

• Read the accepted document list on the verification page for your country and account type before photographing anything.
• Lay the document flat on a plain dark surface with all four corners, the portrait and the machine-readable zone visible.
• Compare the name, date of birth, document number and expiry date against your account profile character by character.
• Submit the original, uncropped and unfiltered image, and keep a private record of the file names and submission date.
• If a submission is rejected, identify the specific cause and fix it before uploading again rather than resending the same file.
• Stop and consult the help centre if the same document is rejected twice for the same reason.